Feedback & Complaints
Feedback
We review your comments to help us evaluate our service and identify areas for improvement. Please note that this is strictly for feedback purposes, and you may not receive a response.
Our complaints process is managed by the national Citizens Advice service.
If you are unhappy about the advice you have received at Citizens Advice Enfield and wish to make a complaint, download the complaints leaflet and find the process that best suits your needs. In the leaflet, there is also information on how to submit a formal complaint to the national service.
Where to send complaints
To contact the Citizens Advice
Feedback team: 0300 0231 900
[email protected]
For complaints to Citizens Advice Enfield
The CEO of the local Citizens Advice Centre or the Chair of the Trustee Board at the address below:
Citizens Advice Enfield
Unit 3, Vincent House
2e Nags Head Road, Ponders End
Enfield, EN3 7FN
For complaints about debt & credit advice to the Financial Ombudsman
If we gave you debt or credit advice, you can complain about us to the financial ombudsman service. However, you can only do this once we’ve let you have a formal response to your complaint or if we don’t respond to you within 8 weeks of receiving it.
By post:
Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR
By phone:
0800 023 4567 – free for people phoning from a “fixed” line (eg a landline at home).
0300 123 9123 – free for mobile phone users who pay a monthly charge for calls to numbers starting 01 and 02
By email:
[email protected]
