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For links to organisations we use and information about COVID-19, please visit our useful links page here.

Dear client,

Due to government advice on the COVID-19 pandemic, we have increased our telephone services to 5 days a week and closed our drop-in service. Please telephone us if you need advice.

Our opening times for the telephone service is MONDAY – FRIDAY from 10AM to 4PM

Our outreach services in libraries and children’s centres are all closed and there will be no drop in from now on.

There will be no face to face appointments from 23rd March.    

What else you can do: –

Check if  you can answer to your question on our website  This has lots of useful advice about problems with benefits, employment, debt, housing, family and legal issues, and much more.

Telephone us – Adviceline Freephone 0808 278 7837

Lines are open Monday – Friday from 10am – 4pm.

If you are calling from a mobile phone, please dial the telephone number above.  However, after dialling, mobile users will be asked to give a landline number in Enfield – if you do not have a landline of your own, please input `0208 375 4170’ at this point.  This will make sure that your call comes through to us correctly.

Please also see our client agreement and acceptable behaviour policy.

Childrens Centre

If you have a child who is under 5 years old, you can contact the Childrens Centre to book an appointment with us. Please call 0208 106 9996 or visit

Enfield Connections

If you have a disability or health condition, you can contact Enfield Connections for support or to book a telephone appointment with us. Please visit for more information or contact them on 020 3960 0129.

EU Settlement Scheme

The deadline  for applications to the EU Settlement Scheme is 30/6/21 so we advise that you seek advice urgently if you need assistance.

You can email us for information, but please note, the mailbox is checked on Fridays only;

Alternatively, contact our adviceline on 0808 278 7837 if you need advice and want to book an appointment. We currently  do face to face appointments proving support at the Edmonton Green Library.

Help with a New Claim for Universal Credit? 

Phone Free on 0800 144 8 444. This is a dedicated number We can talk you through the claiming process, helping you to make your claim and prepare you for your work coach appointment. The Help to Claim service operates MONDAY – FRIDAY from 8AM to 5PM 

Further information on making a UC Claim can be found by clicking on this link.